Quick Help Guide

• I have a question about how to find and order products.
  
  These articles may help you:
  PixelMill's Quick Tour, About Browsing Products, About Ordering Products. If you had problems while ordering or if you have problems with your account, please click on the link below for answers to questions about your account. Any additional questions may be directed to support@pixelmill.com.
• I am unable to view any of the See in Action or Product Details.
  
  The "See in Action" and "Product Details" information use Javascript pop-up windows. It's possible that your computer has Javascript disabled, or that you have a program that disables pop-up windows and ads. If you have such a program, please disable it temporarily while you browse PixelMill.
• I have a question about how to download my products.
  
  Please visit About Downloading Products. Any additional questions may be directed to support@pixelmill.com.
• I have a question about how I can use PixelMill products.
  
  Licensing issues are usually resolved by the Developer. To find the developer of your product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there. You may also visit the Developer Focus page to see if their End User License Agreement is posted there.
• I have a question about my privacy.
  
  Please look at Privacy FAQ or read our Privacy Policy. Any additional questions may be addressed to overfield@pixelmill.com.
• I have a different question.
  
  Was your question about PixelMill not answered here? Please contact support@pixelmill.com.

• I have a question about my profile and/or subscriptions.
  
  • I want to change my profile and subscription information.
    Log in to your account and choose the "Edit Profile" link.
  • If I subscribe to newsletters, what will my email be used for?
    Your email will only be used for the monthly PixelMill newsletter.
  • More questions?
    Email support@pixelmill.com.
• I have a question about my orders and/or billing.
  
  • I think I was charged twice for the same product.
    See the FAQ on the Account Support page.
  • How and when can I get a refund on a product?
    See our Refund Request page.
  • I have questions about getting my products after I've ordered them.
    See the FAQ on the Account Support page. You may also wish to read about downloading products.
  • More questions?
    Email support@pixelmill.com.
• I have problems when I try to order.
  
  • I get an error when I try to order a free product.
    See the FAQ on the Account Support page.
  • I'm having problems with the credit card transaction.
    Please call 866.749.3564 or email support@pixelmill.com.
  • I can't find a product that I like.
    You may request a template or order custom work from one of our developers. Please email support@pixelmill.com for more information.
  • More questions?
    Email support@pixelmill.com.
• I forgot my username and/or password.
  
  Go to our Account Request page.
• I have other questions.
  
  Please email support@pixelmill.com.

FrontPage

• I have questions about installing the product.
  
  • How do I install the product?
    Please see our Downloading page.
  • The install file will not work.
    Extract the files manually. Please see our Downloading page for details. Go to the bottom of the page if you have a non-English version of Windows/FrontPage.
• I have questions about themes, page templates, or web templates.
  
  Please check our FAQ page before looking through here.

  • I have a question about navigation/link bars.
    
    Please see our FAQ page for common questions about navigation bars. To learn how to insert and use navigation bars, please look at our guided training.
  • I have a question about themes.
    
    • What is a theme, anyway?
    • Please see our FAQ page for common questions about themes.
    • If you want to modify a theme, or if you want to learn how to apply a theme, view our guided training on themes.
    • If you have questions about the look, buttons, colors, etc. of a theme, please contact the developer of the theme. To find the developer of your product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there. You may also visit the Developer Focus page to see if their End User License Agreement is posted there.
  • I have a question about adding new pages or about page templates.
    
    • What's a Page Template, anyway?
    • Please see our guided training on adding pages to your web.
    • If you added a page but don't have navigation buttons, please view our FAQ page about navigation buttons.
    • If you want to make your own page template, please view our guided training on making page templates.
    • If you are trying to add columns or make other edits to your new page, please click below on "...editing my page or web."
  • I have a question about web templates.
    
    • What's a Web Template, anyway?
    • Check our FAQ page to make sure that your question is not already answered.
    • Please see our guided training on how to use a web template to create a new web.
    • If your web template does not work as expected, please first check our FAQ page. If you cannot find the answer to your question there, then you will need to contact the developer of your product. Otherwise, you may need to contact the developer of your product. To find the developer of your product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there.
    • If you cannot find the web template in your list of web templates, check again on the type of product you bought. Run a search in PixelMill to find the product, then check the list of "Included" items. If the list does not include "web template," then you may have only gotten a theme or a theme/page template package. If your product came with a page template, you may use that to create a web (see our guided training). If your product did come with a web template, but you still can't find it in your list, then check your log file or try to reinstall the product. If the log file does not show any files being installed to a folder called "C:\Program Files .... \webs", then contact support@pixelmill.com. Please attach the log file to the email.
  • I have a question about shared borders.
    
    • If you are having problems with shared borders, check first in our FAQ.
    • You may also wish to look at our guided training to learn more about shared borders.
    • Otherwise, you may need to contact the developer of your product. To find the developer of your product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there.
• I have questions about editing my page or web.
  
  • Most of your questions are probably answered in the FAQ section or are addressed in one of our guided training.
  • I want to customize a Flash/Swish movie or an image with my logo.
    
    You will most likely need to contact the Developer of your product for support. To find the developer of your product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there.
  • I want to change the buttons or text of navigation buttons.
    
    Please view our FAQ on this topic.
  • I want to change the colors of graphics and images.
    
    You will most likely need to contact the Developer of your product for support. To find the developer of your product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there.
• I am having problems with the layout and/or features of the page, web, or theme.
  
  • I am having problems in Netscape.
    
    • Last button misaligned on vertical navigation, or gap after vertical navigation bar.
      Please see our FAQ page.
    • Tables messed up - white or other color gaps; if I look carefully, it seems like the background image is repeating itself.
      Please read our article about Netscape compatibility in our guided training area.
    • Embedded Flash or Swish does not load in Netscape.
      You may not have the Flash plug-in for Netscape (which is different than the one for Internet Explorer). Open Netscape and go to www.macromedia.com to download the latest version of the plug-in.
    • Table background repeats in each cell.
      Please read our article about Netscape compatibility in our guided training area.
    • Page does not stretch all the way to the edges.
      Please read our article about Netscape compatibility in our guided training area.
  • My page no longer resizes properly.
    
    Please view the FAQ page for the answer.
  • I messed up the table structure of my page and I don't know how to get it back.
    
    Please view the FAQ page for the answer.
  • Other questions...
    
    You will most likely need to contact the Developer of your product. To find the developer of your product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there.

PowerPoint

• I have questions about installing the product.
  
  • How do I install the product?
    Please see our Downloading page.
  • The install file will not work.
    Extract the files manually. Please see our Downloading page for details.
• I have questions about using the product.
  
  • Most of your questions are probably addressed in the FAQ or Tutorials sections.

• Is a product compatible with [FP 98, 2000, 2002, etc.]?
  The product information in the catalog should specify the versions of the program that the product is compatible with.
• How much of the product is customizable?
  Read the FAQ about changing navigation buttons, and contact the Developer for further questions. To find the developer of the product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there.
• Other...
  Most questions of this nature will need to be answered by the developer. To find the developer of the product, run a search on your product on PixelMill, then click on the thumbnail of the product to open the Product Detail page. Contact information for your developer should be there.